3 reasons to have your phone team’s skills audited

3 reasons to have your phone team’s skills audited. 2 hours on site is all it takes to get an independent assessment of the communication skills of your telephone based team – telesales, telemarketing, customer service or internal sales. An easy exercise to develop your team and customer relationships.

Don’t apologise for your sales call

Don’t apologise for your sales call. What you or your team does is an important job. So avoid phrases such as “this is just a brief call” or “this is a quick courtesy call.” Urgh that is horrible, all calls should be courteous. Stop apologising and get on with the job.

Make sure your telesales team is targeted on what you are targeted on

Telesales and telemarketing teams should be targeted on what the managers are targeted on. Too often teams are targeted to achieve something out of line with corporate objectives : for instance sales volume rather than profitable sales …..

What to do if you lose an order

What to do if you lose an order. It’s about doing the opposite of what you may feel inclined to do. Contact them, find out why you didn’t get the order and learn from the experience. This is what professional sales people do, and it will increase your opportunities for next time.

Hire an interim to support your new telesales team leader or supervisor

If you have a junior or newly promoted telesales or telemarketing team leader, supervisor or manager, they may need some short-term support in setting up the key business systems that will help them with the ongoing managment of the team. We can help with this. KPIs, commission schemes, checking database quality. You name it, we’ve spent many years doing it !

Don’t hire a new telesales manager yet !

Don’t hire a new telesales manager yet ! A more cost effective solution may be to hire in a quality team manager for a fixed or variable amount of time. Save yourself the overhead and avoid committing to a large salary to land a quality telesales manager who will help you develop your team. Then job done, they move on, you stop paying.