Don’t apologise for your sales call. What you or your team does is an important job. So avoid phrases such as “this is just a brief call” or “this is a quick courtesy call.” Urgh that is horrible, all calls should be courteous. Stop apologising and get on with the job.
Benefit statements are especially important on the phone as you don’t have long to get your message over. It’s also about trying to make your call stand out from the crowd.
Telesales and telemarketing teams should be targeted on what the managers are targeted on. Too often teams are targeted to achieve something out of line with corporate objectives : for instance sales volume rather than profitable sales …..
What to do if you lose an order. It’s about doing the opposite of what you may feel inclined to do. Contact them, find out why you didn’t get the order and learn from the experience. This is what professional sales people do, and it will increase your opportunities for next time.
Use positive language and positive imagery when talking to prospects and customers. Don’t make sales calls sound apologetic, or that you feel the customer is doing you a big favour. They’re not !
If you have a junior or newly promoted telesales or telemarketing team leader, supervisor or manager, they may need some short-term support in setting up the key business systems that will help them with the ongoing managment of the team. We can help with this. KPIs, commission schemes, checking database quality. You name it, we’ve spent many years doing it !
Travel company Cruise1st wins 3 awards at annual travel awards. Attribute success to many factors including quality sales training which helped them win awards for most improved sales for Cunard, P&O and Princess Cruises.
Create a dynamic atmosphere with your telesales team. This is important, if you can help the team create a buzzy, dynamic, fun environment they will perform better. Success breeds success. Let’s talk about how to do it.
Don’t hire a new telesales manager yet ! A more cost effective solution may be to hire in a quality team manager for a fixed or variable amount of time. Save yourself the overhead and avoid committing to a large salary to land a quality telesales manager who will help you develop your team. Then job done, they move on, you stop paying.
How to sell the delivery charge on small orders. Telesales tips and advice, closing, upselling, increasing order value. Some free telesales and telemarketing tips here on the To Market blog. This one is about how to sell the delivery charge for small orders.