Are your team members all underperforming against their KPIs?
Are your team all underperforming against their KPIs? If so, the targets should be changed and quickly. Underperformance can be corrosive.
2 day Phone Team Managers Course
A 2 day masterclass in the art of running an effective telephone team : customer service, internal sales, telesales, telemarketing etc. We cover all the key things you need to know : Target, team motivation, KPIs, praise & reprimand, coaching, power management.