Showing all 8 results
CD contents
1 : What is it you do ?
2 : How to grow your business
3 : Howto do it
4 : Understanding the key determinant
5 : Get organised
6 : Add value
7 : How to conduct a call
8 : Summary
| CD 1 contents 1 : Setting the scene 2 : It messes with your head 3 : Seeing negatives positively 4 :Objective vs. subjective |
CD 2 contents 5 : A 6-point checklist 6 : Using complaints to build customer loyalty 7 : Learn to ACEPT 8 : Win the game |
CD contents
1 : FABs
2 : Features
3 : Advantages
4 : Benefits
5 : Applied benefits selling
6 : Joining it all together
CD contents
1 : Identifying Needs
2 : Applied Questioning
3 : Matching statements
4 : The Close
5 : The 3 stage circular process
CD contents
1 : The importance of good openings
2 : Open Questions
3 : Reason statements
4 : Benefit statements
5 : Joining it all up
CD contents
1 : Dealing with humans !
2 : Acceptance
3 : Scepticism
4 : Indifference
5 : Objections
6 : Summary
CD contents
1 : Understanding the customer’s motivation
2 : Your boss’s motivation
3 : Upselling
4 : Cross selling
5 : Switch selling
6 : Be sharp
