Upcoming Events › Small Business Owners

This one day sales communication course will start again on Tuesday 9th June 2020, and will run over 5 Zoom sessions. Each one will be 60 - 90 minutes. Delegate rates are reduced to just £99 for the duration of the UK lockdown. We'll cover many of the key things you need to master in order to develop great relationships with customers : over the phone or face to face.

A 90 minute training session online about how to use benefits to get customer engagement. Learn the 4 key benefits that motivate people to buy. We'll go through the features, advantages and benefits model to help understand how it all fits together. Build better customer engagement.

The gatekeeper is a factor that slows you up. They don't put you through to the person you want to speak to. The person who will be captivated by what you have to say. We'll consider the relationship you can build with the gatekeeper and why you must respect them. We also talk about many hints and tips learned over many years for ways of getting past them.

Understanding the psychology of sales objections is important to help you develop a strategy to deal with them. We'll show you how to understand the game that is being played, and how to overcome them to win that sale! And how even complaints can be a positive thing!

Could you get more out of your sales calls? Much of it is about understanding the structure and the process. If you work it professionally you give yourself the best chance of success. In part 1, we consider the highly important subject of pre-call planning. Then we move on to consider how to open. Everything from your 3-strand intro to your questioning skills.