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March 2020

Telesales masterclass

March 18 - March 19

Telesales masterclass covering all the basics to help you get more business, more often from more customers. Our hands on interactive course includes all the key things you need to know to get the most out of your sales calls. We cover objection handling, structuring the sales call ; including spotting buying signals, how to open, reason statements and benefit selling. Communication skills featuring questioning, listening and how to be aware of the power of your voice provide lively discussions and exercises. This 2 day…

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Appointment setting for field sales – 1 day training

March 31 - April 1
Andrew Seaward - trainer

One day communications skills training for field based sales. To Market runs a series of courses to help you develop more effective appointment setting skills. Getting more sales appointments to sit in front of more decision-makers, more often to talk about more business is a growing challenge in these increasingly competitive environments. Our 1 day course shows you how to use your voice to get more of what you want, and how to build rapport using listening and questioning skills.…

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April 2020

Phone Team Managers Course

"The art of running a successful telephone team" To Market runs 2 day courses specifically for you if you are responsible for the day to day running of a telephone based team : telesales, telemarketing, internal sales and customer service. You may be a team leader, supervisor, or manager. We spend 2 lively days running an engaging, highly interactive course to help you get the most out of your management skills. We use discussion sessions, brainstorming, a couple of DVDs…

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Customer Service masterclass

April 26 - April 28

2 day customer service masterclass. To Market runs an interactive and dynamic 2 day course for customer service, customer care, contact centre and all personnel who deal with lots of inbound customer service calls. The fun and engaging course covers all the key things you need to know to build good relationships with the customers. Lots of work on communication skills including; Listening - how good listening builds rapport Questioning skills - how to use good questioning to steer the…

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