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June 2022

2 day Customer Service masterclass

June 14 - June 16
Group of office people

2 day customer service masterclass course. Covering all the key behaviours that will help you build better and stronger and more profitable relationships with customers and clients.

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2 day Telesales masterclass

June 22 - June 23
Using the phone to sell book

2 day telephone sales masterclass to help you get more 'Yes's more often from more people. Learn the communication fundamentals that will help you build better sales relationships with your customers.

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Appointment setting for field sales – 1 day training

June 30 - July 1
Andrew Seaward - trainer

A one day course to help all field based sales people book appointments over the phone more effectively. We'll teach you how not to oversell. Just sell the appointment. Fill your diary with the types of meetings you want. With a bit of pre-planning.

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August 2022

2 day Phone Team Managers Course

Suited man with spanner

A 2 day masterclass in the art of running an effective telephone team : customer service, internal sales, telesales, telemarketing etc. We cover all the key things you need to know : Target, team motivation, KPIs, praise & reprimand, coaching, power management.

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