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April 2020

Phone Team Managers Course

"The art of running a successful telephone team" To Market runs 2 day courses specifically for you if you are responsible for the day to day running of a telephone based team : telesales, telemarketing, internal sales and customer service. You may be a team leader, supervisor, or manager. We spend 2 lively days running an engaging, highly interactive course to help you get the most out of your management skills. We use discussion sessions, brainstorming, a couple of DVDs…

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Customer Service masterclass

April 27 - April 28

2 day customer service masterclass. To Market runs an interactive and dynamic 2 day course for customer service, customer care, contact centre and all personnel who deal with lots of inbound customer service calls. The fun and engaging course covers all the key things you need to know to build good relationships with the customers. Lots of work on communication skills including; Listening - how good listening builds rapport Questioning skills - how to use good questioning to steer the…

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