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DTSTART;VALUE=DATE:20260922
DTEND;VALUE=DATE:20260924
DTSTAMP:20260707T110009Z
CREATED:20200701T080019Z
LAST-MODIFIED:20260707T110009Z
UID:3794-1790035200-1790207999@www.tomarket.co.uk
SUMMARY:2 day Telesales masterclass
DESCRIPTION:Telesales masterclass\nTelesales masterclass covering all the basics to help you get more business\, more often from more customers. \nOur hands on interactive course includes all the key things you need to know to get the most out of your sales calls. We include \n\nobjection handling\nstructuring the sales call including spotting buying signals\, how to open\, reason statements and benefit selling.\ncommunication skills featuring questioning\nlistening and\nhow to be aware of the power of your voice\n\nprovide lively discussions and exercises. \nThis 2 day course is fun\, strongly interactive and participative. It will give you details of all the vital skills needed to be successful on the phone. \nFor more information contact us on 01858 461148 or e-mail us via our contact page. \nTelesales masterclass fees\nThe fee for this next course is £499 + VAT per delegate for the full 2 day course. This includes a full set of course notes to take away\, plus lunches\, and coffees and teas throughout the day. There are discounted rates if you want to book more than 1 person on the course. We also only select venues with free parking. So no awkward city centre venues! \nTelesales masterclass locations\nOur open course venues are usually chosen to be near motorway networks and so are ideal for you if you’re in ; Birmingham\, Leicester\, Northampton\, Solihull\, Lichfield\, Coventry\, Daventry\, Rugby\, Derby\, Nottingham\, Peterborough\, Cambridge\, St. Ives\, Newmarket\, Wellingborough\, Corby\, Kettering\, Lutterworth\, Milton Keynes\, Loughborough\, Coalville\, Melton Mowbray. We even have delegates from Wigan\, Preston and Manchester.
URL:https://www.tomarket.co.uk/event/telesales-masterclass/
LOCATION:Northampton
CATEGORIES:Small Business Owners,Telephone Team Managers,Telesales & Telemarketing
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DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
DTSTAMP:20260707T110140Z
CREATED:20210801T080152Z
LAST-MODIFIED:20260707T110140Z
UID:3798-1790643600-1790729999@www.tomarket.co.uk
SUMMARY:Appointment setting for field sales - 1 day training
DESCRIPTION:Appointment setting for field sales. \nOne day communications skills training for field based sales personnel. \nTo Market runs a series of courses to help you develop more effective appointment setting skills. Getting more sales appointments to sit in front of more decision-makers\, more often to talk about more business is a growing challenge in these increasingly competitive environments. \nOur 1 day course shows you how to use your voice to get more of what you want\, and how to build rapport using listening and questioning skills. \nWe also give you some top tips on getting past the pesky gatekeeper and how to deal with objections. Fees are £399+ VAT per delegate with discounts available for multiple bookings. \nFurther material covers benefit selling\, and how to present your products or services in a way which builds interest and gets them engaged.
URL:https://www.tomarket.co.uk/event/appointment-setting-for-field-sales-1-day-training/
LOCATION:Northamptonshire
CATEGORIES:Small Business Owners,Telesales & Telemarketing
ATTACH;FMTTYPE=image/jpeg:https://www.tomarket.co.uk/wp-content/uploads/2020/01/Andrew-Seaward-26.jpg
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261005
DTEND;VALUE=DATE:20261007
DTSTAMP:20260707T110706Z
CREATED:20200701T080054Z
LAST-MODIFIED:20260707T110706Z
UID:3792-1791158400-1791331199@www.tomarket.co.uk
SUMMARY:2 day Customer Service masterclass
DESCRIPTION:2 day customer service masterclass. \nTo Market runs an interactive and dynamic 2 day course for customer service\, customer care\, contact centre and all personnel who deal with inbound customer service calls. \nThe fun and engaging course covers all the key things you need to know to build good relationships with the customers. Lots of work on communication skills including; \n\nListening – how good listening builds rapport\nQuestioning skills – how to use good questioning to steer the conversation\nDirecting the conversation – we’ll show you an easy 2 stage technique to stay in control\nExpression\, Energy & Emphasis – how the first 6 words tell you more than 40 things about someone.\n\nWe show you how to communicate in a way that makes people want to deal with you. How to build great rapport. We’ll point out the pitfalls\, and we’ll discuss our experiences and views on exceptional and awful customer service. \nWe show you how your listening skills don’t work in the way you think\, and how to build good rapport with some great questioning techniques. We also cover dealing with difficult customers\, and understanding the power of the human voice. \nThe fee is £499 +VAT per person\, with discounts available for multiple bookings. \nCustomer Service masterclass locations\nOur customer service masterclass is an open course and is suitable for you whether you’re in West or East Midlands including ; Northampton\, Leicester\, Derby\, Nottingham\, Milton Keynes\, Banbury\, Cambridge\, St. Ives\, Newmarket\, Birmingham\, Lichfield\, Solihull\, Coventry\, Daventry\, Corby\, Wellingborough\, Kettering\, Peterborough\, Leamington Spa\, Warwick\, Stratford\, Loughborough\, Rugby\, as well as wider parts of Leicestershire and Northamptonshire.
URL:https://www.tomarket.co.uk/event/customer-service-masterclass/
LOCATION:Leicester
CATEGORIES:Customer Service,Small Business Owners,Telephone Team Managers
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DTSTART;VALUE=DATE:20261020
DTEND;VALUE=DATE:20261022
DTSTAMP:20260707T110457Z
CREATED:20200821T080204Z
LAST-MODIFIED:20260707T110457Z
UID:3796-1792454400-1792627199@www.tomarket.co.uk
SUMMARY:2 day Phone Team Managers Course
DESCRIPTION:Phone team managers. This is an interactive course for all first line managers of telephone based teams. Titled “The art of running a successful telephone team.” \nTo Market runs 2 day courses specifically for you if you are responsible for the day to day running of a telephone based team : telesales\, telemarketing\, internal sales and customer service. \nYou may be a team leader\, supervisor\, or manager. \nWe spend 2 lively days running an engaging\, highly interactive course to help you get the most out of your management skills. We use discussion sessions\, brainstorming\, a couple of film clips (one from a popular TV series)\, and team exercises. \nWe cover all the key things you need to know to run an effective team : how to motivate your team\, how to praise & reprimand\, coaching\, the responsibilities of a first line manager\, how to target set and how to evaluate your team. We’ll also introduce you to the concept of power management. \nFees are £699 + VAT per delegate. If you want more details about this course\, please e-mail us enquiries@tomarket.co.uk and we’ll keep you updated with future course dates. \nPrevious delegates have included internal sales managers\, telesales supervisors\, customer service managers\, telemarketing team leaders and many other first line managers from ; Leicester\, Northampton\, Milton Keynes\, Birmingham\, West Bromwich\, Wolverhampton\, Derby\, Nottingham\, Cambridge\, Newmarket\, Melton Mowbray\, Oakham\, Market Harborough\, Peterborough\, Rugby\, Kettering\, Corby\, Wellingborough\, Loughborough\, Leamington Spa\, Lichfield\, Solihull\, Coventry and Daventry
URL:https://www.tomarket.co.uk/event/phone-team-managers-course/
LOCATION:Midlands (Birmingham\, Coventry\, Leicester\, Northampton\, Cambridge)
CATEGORIES:Telephone Team Managers
ATTACH;FMTTYPE=image/jpeg:https://www.tomarket.co.uk/wp-content/uploads/2020/08/Quality-interim-manager-will-fix-it.jpg
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