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Midlands (Birmingham, Coventry, Leicester, Northampton, Cambridge)

August 2022

2 day Phone Team Managers Course

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A 2 day masterclass in the art of running an effective telephone team : customer service, internal sales, telesales, telemarketing etc. We cover all the key things you need to know : Target, team motivation, KPIs, praise & reprimand, coaching, power management.

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