80% of companies offer mediocre or adequate customer service. And they don’t get remembered. To get in the top 10% you need to be doing things that other organisations don’t
You need to aim for exceptional customer service. So invest in this business tips booklet to find out the 101 tips that will help you go from ordinary to excellent customer service. Ideas in this booklet have mainly been gathered from the professionals – people who work in customer service every working day. So learn from their experiences !