BUILDING AN EFFECTIVE TELEPHONE TEAM (your guide to recruiting and developing a winning phone team)
£34.99| CD 1 contents 1 : Developing a plan 2 : Targeting people to phone 3 : Setting call objectives 4 : Getting started 5 : Structuring work processes |
CD 2 contents 6 : Working environment 7 : The need for training 8 : Getting the right person |
