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COMMUNICATION SKILLS 9 PACK

£199.00

CD’s Included
1 : The fundamentals of Communication
2 : Why the message you send is not the message they receive
3 : Why communication breaks down
4 : Emotional leakage and what your voice says about you
5 : Keeping the inner person quiet
6 : Why questions are the answer
7 : How to get to where you want in communication
8 : Saying Yes to Nos
8 : Professionalism

PROFESSIONALISM (your guide to creating the right impact on the phone)

£34.99

CD contents
1 : Being world famous
2 : Corporate standards
3 : The firstsentence
4 : Get personal
5 : Open Questions
6 : Listen !
7 : Acknowledge
8 : Concentrate
9 : Notemaking
10 : Harvest first, then sell
11 : Yes you can leave the phone!
12 : Be proactive
13 : Mum was right!
14 : Be assertive
15 : Recap
1 6 : Smile while you dial
17 : You’re all interdependent