Showing all 5 results
CD contents
1 : Why good customer service is important
2 : Getting your mind right
3 : Attention to detail
4 : Be action orientated
5 : Round-up
CD contents
1 : Scene setting
2 : Focus on Focus
3 : How to deliver bad news
4 : You as negotiator
5 : The Customer is King
6 : What’s next
CD contents
1 : Scene setting
2 : Managing your customer’s expectations
3 : You as a salesperson
4 : Be natural
5 : Summary
CD contents
1 : Why does it all matter ?
2 : The customer development mantra
3 : Some commercial realities
4 : What marks out a complaint?
5 : The 15 key points
