How happy are you about how your customer service team deals with your customers on the phone ? Quite happy hopefully. Do you think they could improve their customer handling skills ? Are they as good as they could be ?
If you’d like an independent assessment from someone who does this for a living, we’d be pleased to support you. In just 2 hours we can make an assessment on 4 members of your team and then we’ll go away and write you a report on our observations. Clients say they find this most useful as it is completely tailored to their individuals, their business and their situation.
You can request a sample audit report. Admittedly the names and any references to the industry sector or any clients have been removed (to protect client confidentiality) but apart from that, they are completely genuine. We can benchmark your telesales team, your customer service team or internal sales team. If they talk to customers on the phone we can help. It doesn’t matter where you’re based or what industry sector you’re in. Our last 3 customer service team audits have been in Haverhill, Stratford on Avon and Hemel Hempstead.
So for a few hundred pounds you can get an unbiased team assessment. And if you simply want a verbal debrief and not the report it requires even less investment.
Finally, to make it an even more attractive offer, we’ll refund the value of the team audit against the value of any training work you commission us to run for you before the end of June 2009 so it could be absolutely free ! You can’t say fairer than that can you ?
We run team audits all over the UK, including Leicester, Northampton, Birmingham, Coventry, Derby, Nottingham, Milton Keynes, Loughborough, Coalville, Corby and Kettering