Book an audit on your outbound telesales or telemarketing team. This is a good start. 95% of the training programmes To Market runs start with the pre-course team audit.
You may be reading this interested in the idea of developing your telesales or telemarketing team. Perhaps they need re-energising, sharpening up, reinvigorating for the year ahead. You may have some concerns – but perhaps you’re not even sure what these are.
Well how about booking a team audit for your telesales team, before you then decide on training? You can book the team audit, which only takes 2 hours for a few hundred pounds before you commit to a training programme. Perhaps the team audit report will help you get the sign-off from your boss too for a larger training programme. Lockdown makes a slight difference to how this is carried out at the moment. Usually, we’d come along and listen to your team individually while they’re on the phone talking to customers. But for now this needs to be carried out remotely. Using recorded calls.
What is a team audit?
A 2 hour on-site session, where I come along and sit with 4 members of your team for 2 hours, so that’s about 30 minutes each. So it doesn’t require anyone to take any time out of the business. It’s non-invasive. After that, you can select either a verbal debrief where I will talk through my observations, or for a few pounds more I will go away and prepare you a written report too.
OK, how much?
The bottom line. The most popular version is with the addition of the written report. That is £449 + VAT. The version without the written report, but with a verbal debrief is £399 + VAT. There may be a little extra to cover fuel depending on where you are.
What value will it add?
I’ve worked with clients phone teams for over 20 years, and prior to that I managed teams for a number of years. Consequently I have a lot of experience working with phone teams : telesales, telemarketing, internal sales and customer service.
Although 2 hours doesn’t sound like long, it can be very useful, and instructive. Often without individuals in the teams necessarily aware of what we can learn by sitting with them. I’m interested in such items as
- How much energy there is in their voice when talking to customers
- How they come across to customers
- Their use of language
- How they structure their calls
- Their personal working style and organisation
- The computer system and environment
By the time 2 hours is up, a lot will have been learned. The other benefit of course, is that for the clients who book this as the first stage of a training programme, it means that the team members will have met the trainer before the programme starts proper. A number of clients tell me that this is a big benefit.
You can find out more about team audits on the website here.
And if you want to book a team audit for your team, drop us some details here.
To Market can be booked to listen your telemarketing, telesales or customer service team across the Midlands, in Birmingham, Coventry, Leamington Spa, Nottingham, Derby, Leicester, Milton Keynes, Bedford, Northampton, Kettering, Corby, Wellingborough, Cambridge, Newmarket, Peterborough, Bury St Edmunds and the whole of the West and East Midlands. Call us today on 01858 461148 or e-mail firstname.lastname@example.org