For goodness sake ! No really ! I nearly swore then !

For heaven’s sake when you’re designing your customer service process, or when you’re offering customer service yourself, for goodness sake use a bit of common sense. Of course we’re all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !

I walked into Sainsburys and bought just one item, a one pint of milk. So I don’t know what that weighs, around 1 1/2 lbs I guess. Because I only had one item I went to the one item till. The guy’s opening gambit line to me was “Would you like help with your packing ?” Really he did. He didn’t smile as he said it, he really meant it.

Great customer service is often only common sense

Use a bit of common sense when dealing with your customers in business, and treat them as individuals and prove that you are one too ! Think outside the square and be prepared to go beyond the process and the system. People will thank you for it and remember your great service.

To Market provides common sense customer service training – encouraging your team to think and act as humans all over the West and East Midlands including ; Birmingham, Coventry, Rugby, Northampton, Kettering, Corby, Wellingborough, Milton Keynes, Leicester, Loughborough, Cambridge, Newmarket, St. Ives, Peterborough, Oakham, Uppingham, Leamington Spa, Warwick as well as wider parts of Leicestershire, Northamptonshire and Cambridgeshire. Contact us directly on 01858 461148 for more details.