Directing the conversation – an easy 2 stage process
Directing the conversation is an important skill on the phone when communicating with customers. In this module we show you how to use the very compact 2 stage process.
Directing the conversation – the easy 2 stage process
Directing the conversation is an important skill on the telephone. You have only minutes to get the job done usually. You may be in a proactive role such as telephone selling or telemarketing. But you don’t want to do all the talking. I appreciate that many who try to sell over the phone ignore this.…