Why everyone struggles with sales objections

Everyone tends to struggle with sales objections. It’s just that some people learn to cope with them better than others. It is because we go through the emotions of rejection. Here are some practical tips to help deal with them, taken from the training module on Complaints, Objections and Nos. There is an audio CD on the subject too for just £34.99.

Customer Service Telesales & Telemarketing training

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

5 easy steps to make your telesales call a lot more interesting

5 easy steps to make your telesales call a lot more interesting. 5 top tips starting with getting them talking first. Getting the prospect engaged will make the selling part of the call a whole lot easier.

The best and worst times of the week to make sales calls

When are the worst times of the week or day to make outbound telephone sales or telemarketing calls? Monday mornings are a waste of time, Friday afternoons don’t even bother. The first hour 9 – 10 is a bit fruitless and don’t try to get a decision-maker during school holidays. Summer holidays, July and August are also to be avoided. Most of December is a write-off to be honest. And so it goes. What does that leave? When is it best to hit the phones to reach your target prospect?

Customer Service Telesales & Telemarketing training

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

Shall I leave a voicemail? Telesales tips

Shall I leave a voicemail? In this article we give you our view on when to leave and when not to leave a voicemail. How well you know the prospect, whether you have a specific reason for the sales call and the amount of time since your last telesales or telemarketing call are all factors that determine the way you play this modern barrier to telesales progress.

How to sell a price difference – Telesales tips

How to sell the price difference – telesales tips. This is a tip I learned a few years ago, and it comes in really useful. If you’re competing with a competitor for a prospect’s business and you’re more expensive – focus on the difference. This makes it a much easier sell.