Customer Service Telesales & Telemarketing training

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

Your sales script is a powerful tool when used professionally

Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they give us all a bad name. Here, we set out some of the main factors to consider when preparing yourself for effective outbound calls.

Used professionally your sales script is a powerful tool

Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they give us all a bad name. Here, we set out some of the main factors to consider when preparing yourself for effective outbound calls.

Customer Service Telesales & Telemarketing training

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

How to engage your prospect in 2 easy sentences

How to engage your sales prospect in 2 easy sentences is about ensuring your message or spiel (aargh) is delivered with their thoughts and perspective in mind. Hold back on telling them how wonderful your company and it’s products are, and how much you know. It’s not what they want to know.

7 tips to overcome cold call fear

7 top tips to help face up to cold call fear. Cold calls for telesales, telemarketing and sales people are a key part of building the business. Not everyone takes on this role eagerly and so here we’ve set down 7 tips that we hope will help.

How to make telesales scripts work for you

How to make telesales scripts work for you. Make them flexible, train the team in how to go off-script and ensure you have a good call structure. Just as you wouldn’t plan a meeting without an agenda, or a long journey without a map, so a good structured call guide has a place.