You can tell more than 40 things about somebody from as little as 6 words

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.

Telephone skills masterclass 29th & 30th August 2018 – Northampton

Telephone skills masterclass – 2 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telephone skills masterclass 27th April 2017 – Northampton

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

How you can tell 40 plus things about somebody from as little as 6 words

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.

Questioning – the most important of your communication skills?

Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries, complaints and enquiries. Knowing when to use open and when to use closed questions is a vital skill which will help you navigate your way through a conversation with a customer.

How to avoid mixed messages on the phone

Mixed messages on the telephone when talking to customers arise because we’re all different people. We all relate to the world differently and therefore we can’t assume that just because we know what we mean that they’re getting the same message. Chances are they probably aren’t.

Get the fundamentals of communication right – it makes your job easier

Understanding the fundamentals of communication – the do’s and dont’s of communication is key to building better customer relationships over the phone and face to face. So important we think that it’s the first module we run on To Market’s range of telesales and customer service courses.