Using the phone to sell book

2 day Telesales masterclass

2 day telephone sales masterclass to help you get more ‘Yes’s more often from more people. Learn the communication fundamentals that will help you build better sales relationships with your customers.

Classroom empty

Time to get back to classroom training

Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back in the office. I have recently started work with a new client, who is back to business and keen to make up for the revenue shortfall incurred…

Frightened child

Why everyone struggles with sales objections

Everyone tends to struggle with sales objections. It’s just that some people learn to cope with them better than others. It is because we go through the emotions of rejection. Here are some practical tips to help deal with them, taken from the training module on Complaints, Objections and Nos. There is an audio CD on the subject too for just £34.99.

The most important quality for a successful telesales person?

5 characteristics you are likely to find in successful, top performing telesales and telemarketing teams. Our observations and research identifies many, but certainly these 5 are key to understanding why some individuals perform better than others.

Telesales masterclass – 14th & 15th December 2010

2 day masterclass for all telemarketing and telesales personnel. In 2 days we’ll guide you through the most effective ways to sell more to more people more often. We’ll cover listening skills, questioning, how to use your voice, objection handling, how to direct the conversation etc.

Telesales masterclass – Leicester / Northampton 26th – 27th July 2010

Telesales masterclass – Leicestershire / Northampton 26th – 27th July 2010. Next open course for telesales and telemarketing personnel now set. Course will cover all the key elements of communication skills and how to structure an effective sales call. Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley and Oakham as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. Leicestershire 26th – 27th July 2010.

Telesales and telemarketing training UK – Leicester, Northampton, Cambridge, Birmingham

Telesales and telemarketing training courses in the UK – Leicester, Northampton, Coventry, Cambridge and Birmingham. Plus Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands.