2 day masterclass for all telemarketing and telesales personnel. In 2 days we’ll guide you through the most effective ways to sell more to more people more often. We’ll cover listening skills, questioning, how to use your voice, objection handling, how to direct the conversation etc.
To Market offers tailored customer service and telesales training to companies and organisations around the UK.
Recently I had a lady call me from a market research company. I have worked in market research, so I usually give them my time. However in this instance I refused, based on the fact listening to her monotone voice was a little short of depressing. The moral of the story is always smile whilst your talking to a customer and it reflects in your voice.
Having a positive attitude when dealing with customers is key to success. Whether you deal with customers in a customer service environment or you are in telesales or telemarketing, your attitude will be noticed on both a conscious and sub-conscious level.