Week commencing 11th May, To Market will be launching a series of bite-sized sales training modules for you to join online. We’ll publish the dates and the topics on the website and you may see it detailed on LinkedIn too. Each session will cover a topic that we think may be relevant to many of you,…
It’s easy to find people who think that telemarketing or telesales is an easy job to do. “Easy to do, hard to do well” perhaps. Anyone can be a telemarketer, in the same way that I can play snooker. Which I can’t! Yes, I can pick up a cue and hit a white ball with…
It’s important to get the size of your call pot right. Too small and your pot will go stale. Too large and you miss opportunities. Look after your prospect pot.
Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great telemarketing teams and individuals. Plus my own experiences too of course.
Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.
It is easy to find people who think that telemarketing or telesales is an easy job to do. “Easy to do, hard to do well” perhaps. Anyone can be a telemarketer, in the same way that I can play snooker. Any of you who know me will know what I mean! All it involves is…
Here an article on 5 qualities of a great telemarketer. Just 5 from what could be a lengthy list. Based on many years observations working with some great telemarketing teams and individuals. Plus my own experiences too of course.
The importance of customer profiling is key as finding customers in difficult economic times can be challenging. profile other companies who are similar. If for instance you have a couple of key customers or clients in plastic packaging or fine chemicals distribution or the public sector such as councils, it may be that companies in this sector are spending at the moment, and/or doing well.
Recently I had a lady call me from a market research company. I have worked in market research, so I usually give them my time. However in this instance I refused, based on the fact listening to her monotone voice was a little short of depressing. The moral of the story is always smile whilst your talking to a customer and it reflects in your voice.
Free advice and tips on identifying needs with customers on the telephone