6 tips and views on how to keep your outbound telemarketing, telesales or lead generation team firing on all cylinders. Motivating the team is not always easy but is necessary to keep them focused on being successful, and it makes your job more enjoyable too!
Telephone team manager supervisor team leader training – 2nd & 3rd July 2014. Specially designed training course for all phone team supervisors in customer service, internal sales, telesales, telemarketing, contact centre, and call centre. Share 2 days with some other like minded people in an engaging, interactive course.
Keeping your telesales or telemarketing team motivated. Here are 7 top tips. The value of caring for your team, training, scripting (yes really), limiting the admin, setting and monitoring KPIs are all explained here.
The biggest single factor that determines success for your telesales team isn’t the selling skill of your telesales or telemarketing team, surprisingly. The factor which is more important, much more important is the quality of your data.
Turning inbound customer service and internal sales teams into outbound teams is something you may be considering. It’s common these days, but it’s potentially challenging. You’re paying your team to sit there, but they are taking less calls than they used to. And they’re used to talking to customers after all aren’t they? However recognise that this transition is not as easy as it might first appear.
Management tips. Some top tips for telephone team managers : telesales, telemarketing, customer service. Learn from the wisdom and experience of others.
Advice on why not to hire a new telesales manager. If you’re currently looking to build up the telesales or telemarketing function in your company, you may be looking at recruiting a new telesales manager. Alternatively you may be looking to recruit one who has left. However there is a flexible alternative.
Should I pay commission, bonus or run campaigns for my telesales or telemarketing team ? Well why not do all 3? They all have their place and they can do different things for you. Link to full article here.
Do you really need a full time telesales manager ? As an alternative have you considered hiring an interim telemarketing or telesales manager on a short term contract ? This offers many advantages.