Year end – time for reflection and setting goals for next year

Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or company as 2010 comes to a close. While the business environment is still testing for many, there are opportunities opening up.

Make sure your telesales team is targeted on what you are targeted on

Telesales and telemarketing teams should be targeted on what the managers are targeted on. Too often teams are targeted to achieve something out of line with corporate objectives : for instance sales volume rather than profitable sales …..