Tag Archives: retail sales training

How the Jaguar salesman missed a sale

Car dealerships, Field sales training, retail sales, sales development training, Selling adviceBy admin May 23, 2011

Check How the Jaguar salesman missed a sale, by ignoring one of the basics of good selling. Get to know your customer first, before you try and be all clever and sell to them. Remember the old adage LISTEN FIRST, TALK SECOND. This is of course a true story – one I heard from a…

Do unto others as you would have them do unto you

communication skills, customer servicesBy admin April 29, 2008

The following tip is plain good sensible advice. But it needs saying nevertheless. Diane Hall submitted this tip after a retail customer service course in Northampton. She wrote “My tip is treat everyone as you would wish to be treated yourself. This has stood me in good stead since the course and it is…