Could you get more out of your sales calls? Much of it is about understanding the structure and the process. If you work it professionally you give yourself the best chance of success. In part 1, we consider the highly important subject of pre-call planning. Then we move on to consider how to open. Everything from your 3-strand intro to your questioning skills.
Understanding the psychology of sales objections is important to help you develop a strategy to deal with them. We’ll show you how to understand the game that is being played, and how to overcome them to win that sale! And how even complaints can be a positive thing!
The gatekeeper is a factor that slows you up. They don’t put you through to the person you want to speak to. The person who will be captivated by what you have to say. We’ll consider the relationship you can build with the gatekeeper and why you must respect them. We also talk about many hints and tips learned over many years for ways of getting past them.
A 90 minute training session online about how to use benefits to get customer engagement. Learn the 4 key benefits that motivate people to buy. We’ll go through the features, advantages and benefits model to help understand how it all fits together. Build better customer engagement.
The telephone is set to become increasingly important as a sales tool in this post-pandemic world that we’re now in. Being able to go and see customers in the way that we used to a year ago just isn’t possible. The phone is the next best way of keeping in contact with regular customers and prospecting for new ones.
What will training look like post Covid-19? Different almost certainly. You will still need training to keep your team top of their game and ahead of the competition. But the traditional classroom model of learning and training has been compromised. It’ll come back at some point before too long. Nevertheless we’re all waking up to…
The second module in our bite-sized series of sales training modules is on Wednesday 15th July at 10:30 a.m. You are probably very familiar with the features of your product or service. Your colleagues talk about them frequently. They’re probably listed on the packaging or on your website, or in the brochure. But it’s the…
Getting past the gatekeeper. A topic close to the heart of all us who make outbound calls in order to generate business. This will be the third training module we will run as part of the bite-sized programme. If you want to see the full schedule check out bite-sized. Each of our topics will be…