Northampton town centre

Telephone skills training and call recording – Northampton

Using your call recordings is a great way of developing some highly tailored training sessions for your customer service, telesales or telemarketing team. This has been featured in a few training programmes including one run recently in Northampton. Running the standard telephone skills excellence course followed by workshops based around real life calls is a powerful structure for training.

Free and partially funded marketing training is now available for you – Cambridge,Newmarket,Suffolk,Bury St Edmunds,East of England

Free and partially funded marketing training is now available for you if you are in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.

Free and partially funded marketing training is now available for you – Leicester, Northampton, Derby, Nottingham

Free and partially funded marketing training is now available for you if you are in Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire, Derbyshire and the East Midlands. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.

Customer Service masterclass – 28th & 29th September – Leicester,Northampton,Kettering,Coventry,Corby

Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire – ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.

Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.

Telesales training masterclass – 9th & 10th September 2009 – Leicester, Northampton, Coventry

Telesales masterclass on 9th & 10th September. Course ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire. 2 day course in Market Harborough covering identifying needs, closing the sale, overcoming objections, probing,opening the sales call

Telesales training course – Corby 22nd January 2009

Telesales training Corby, Northamptonshire telesales training X telesales masterclass X telephone techniques training X selling on the telephone X getting past gatekeepers X overcoming objections on the telephone X telephone skills X teleselling for Corby, Kettering, Peterborough, Leicestershire, Wellingborough, Northampton, Northamptonshire, Cambridge