Telephone skills seminar for business owners – Grantham

Advice at Grantham seminar September 2009 on key aspects of how to make sure your company comes out lean and fighting fit. Free advice offered on website development, use of digital media to promote your business, telephone skills, telephone sales to gain more customers and how to manage cashflow and budget to maximise business growth. Ideal for you in Grantham, Peterborough, Stamford, Leicestershire, Oakham, Uppingham, Lincolnshire

Free and partially funded marketing training is now available for you – Cambridge,Newmarket,Suffolk,Bury St Edmunds,East of England

Free and partially funded marketing training is now available for you if you are in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.

Free and partially funded marketing training is now available for you – Leicester, Northampton, Derby, Nottingham

Free and partially funded marketing training is now available for you if you are in Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire, Derbyshire and the East Midlands. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.

Customer Service masterclass – 28th & 29th September – Leicester,Northampton,Kettering,Coventry,Corby

Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire – ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.

Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.

Telesales training masterclass – 9th & 10th September 2009 – Leicester, Northampton, Coventry

Telesales masterclass on 9th & 10th September. Course ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire. 2 day course in Market Harborough covering identifying needs, closing the sale, overcoming objections, probing,opening the sales call