Telephone skills masterclass 17th May 2016 – Leicester

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Why payment by results with a telemarketing company is not as good an idea as it looks

Outsourcing your telemarketing or telesales may be the right thing for you to do to develop new sales opportunities in these cost-conscious times. Many agencies operate in many different ways in terms of their fee scales. Payment by results may appear to be the best option – a no brainer. But before you sign, consider this, it may not always be as good as it first appears.

3 reasons to have your phone team’s skills audited

3 reasons to have your phone team’s skills audited. 2 hours on site is all it takes to get an independent assessment of the communication skills of your telephone based team – telesales, telemarketing, customer service or internal sales. An easy exercise to develop your team and customer relationships.

Free telesales advice and tips seminar

Newly launched free telesales seminar January 2010. Free telephone selling workshop for small business owners, company directors and sales managers. Telesales top tips for free. Advice for free on telephone selling Leicestershire Northamptonshire Kettering Corby Leicester Northampton Loughborough Market Harborough Coalville Wellingborough Daventry Coventry

Hiring top people is expensive – training them to be top people is more cost effective

Hiring top people is expensive – training them to be top people is more cost effective. I came across the following quote while rereading the One Minute Manager, a top business book from the 1980s. The advice is still as relevant now ……

Experienced telesales or telemarketing manager in your company for a fraction of the usual cost

There is a way to get an experienced telesales or telemarketing manager in your company for a fraction of the usual cost. Hire somebody on a freelance basis to do an agreed number of days per month for you. Say you set up an agreement with someone to do 5 days per month. The required investment will be less than half what it would cost to employ someone. And that’s without the employment costs, company car, pension, heathcare etc.

Business development seminar for owner managers – fully funded in the East Midlands

One day fully funded business development seminar about to be run for owner managers in the East Midlands. Titled “How to win and keep more business”

Covers elements of sales, customer service and how to motivate your team to build better customer relationships. You will pick up ideas from other people like you (who also run their own businesses) so good opportunities to network with like-minded people.