Delivering a box by hand

Training to give your team some pep!

The training world is certainly continuing to change. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the best way possible. It’s vital. More companies chasing less money means that you simply have to be better than the competition. You want to ensure…

Classroom empty

Time to get back to classroom training

Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back in the office. I have recently started work with a new client, who is back to business and keen to make up for the revenue shortfall incurred…

Delivering a box by hand

Training to give your team some pep!

The training world is certainly changing. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the best way possible. It’s vital. More companies chasing less money means that you simply have to be better than the competition. You want to ensure that You…

classroom learning

Telephone skills masterclass 29th & 30th August 2018 – Northampton

Telephone skills masterclass – 2 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telephone skills masterclass 27th April 2017 – Northampton

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Inbound calls represent the best selling opportunities there are

Inbound sales calls represent the best selling opportunities there are. They do really. Just consider it. They’ve decided to call you. Generally speaking they will be for one of a number of reasons : to gather information or advice, to enquire about a price or some other factor relating to a direct sale, to progress check an order, or maybe to complain!