We’re on the hunt for one top tip from you about telephone skills. It could be a piece of advice about selling, or excellent customer service or even about general telephone etiquette. Whatever you like. The best ones will then get shared with the wider world via our blog.
Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track.
Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you’re in a service sector ; restaurant, hotel etc.
Use positive language even when saying No to customers. Keep the dialogue going and avoid confrontational language such as ‘No’. It leaves no wriggle room at all. Offer alternatives, explain policy and above all be respectful to your customer or prospect.
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