Use positive language even when saying No to customers. Keep the dialogue going and avoid confrontational language such as ‘No’. It leaves no wriggle room at all. Offer alternatives, explain policy and above all be respectful to your customer or prospect.
Advice at Grantham seminar September 2009 on key aspects of how to make sure your company comes out lean and fighting fit. Free advice offered on website development, use of digital media to promote your business, telephone skills, telephone sales to gain more customers and how to manage cashflow and budget to maximise business growth. Ideal for you in Grantham, Peterborough, Stamford, Leicestershire, Oakham, Uppingham, Lincolnshire