How do you follow-up visitors to your website?

business growth, Customer acquisition, Increasing sales, Lead generation, Marketing, Marketing process, new customers, owner managers directors, sales development, Selling more, small business, small business marketing

It is important to follow-up enquiries and even website visitors quickly, shortly after they’ve been on your site. There are services that allow you see who these B2B visitors are. Ensure you have a plan in place to maximise the opportunities that are coming your way daily.

Directing a conversation – the easy 2 stage process

Cold calling, communication skills, Customer acquisition, customer handling, Customer retention, Customer Service tips, customer services, telemarketing training, telephone techniques, Telesales tips, telesales training

Directing the conversation is a key skill when trying to steer your customer in the right direction on the telephone. On our 2 day courses we show you the easy to use 2 stage process – the Seek & Speak circle. We demonstrate it to you, and then give you the chance to try it for yourselves.

How to sell more – 4 quick wins

business development, business growth, Customer acquisition, Increasing sales, Lead generation, Marketing, new customers, owner managers directors, sales development, Sales funnel, Sales tips, Selling more, small business, small business marketing

All you really want to do is generate more business. To sell more. To more people, more often. Here are 4 quick wins that will help you convert the warmest leads you have in your pipeline. You may be all over these topics, but most aren’t.

Why on a cold call you should NEVER ask “how are you?”

Cold calling, Customer acquisition, sales development training, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, Telesales tips, telesales training

Cold calling demands a direct, concise yet human and friendly approach. Starting a call to a new prospect by asking them how they are is likely to annoy them. If it’s an old friend, or long standing client. it’s a good questions, but recognise that cold calls are different. And have to be conducted differently.

Northampton – How to win more business over the phone

Appointment setting, business growth, Cold calling, Customer acquisition, Customer retention, Forthcoming courses, Marketing, marketing workshop, owner managers directors, Selling advice, seminar, small business marketing, telemarketing training, telephone techniques, telesales scripts

How to win more business over the phone. A one day workshop rather than training on how to build your small or medium sized business with more proactive telephone work. We’ll help you structure your approach, your calls, and come up with ways of overcoming your most likely objections. Plus we’ll help you put together some great benefit statements to promote your business.

Telephone skills masterclass 17th May 2016 – Leicester

communication skills, Customer acquisition, customer handling, Customer retention, Forthcoming courses, telemarketing training, telephone techniques, telesales, telesales training

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telephone skills masterclass 10th May 2016 – Birmingham

Appointment setting, communication skills, Customer acquisition, customer handling, customer loyalty, Customer retention, customer services, telephone techniques, telesales, telesales training, training programmes

Telephone skills masterclass – 1 day training course in Birmingham covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!