A disaster – sending out monthly eflyer which got caught in a loop. And yet it increased our response rates dramatically. So there are some things learned from this exercise. You can turn this mass communication into positive outcomes by the way you deal with it.
Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track.
Great customer service and exceeding the customer’s expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in a customer service environment is about 2 different things and they are opposing forces.
Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you’re in a service sector ; restaurant, hotel etc.
Customer service training for your service desk is an important training topic at the moment. Increasing numbers of companies are talking to us about customer service training for their after sales team.
Use positive language even when saying No to customers. Keep the dialogue going and avoid confrontational language such as ‘No’. It leaves no wriggle room at all. Offer alternatives, explain policy and above all be respectful to your customer or prospect.
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