Everyone tends to struggle with sales objections. It’s just that some people learn to cope with them better than others. It is because we go through the emotions of rejection. Here are some practical tips to help deal with them, taken from the training module on Complaints, Objections and Nos. There is an audio CD on the subject too for just £34.99.
Objection handling is easy as you’ve probably heard it before. Regardless of industry sector, they generally fit the same pattern. We can buy the same cheaper elsewhere, we’re happy with supplier B, we haven’t got any money etc. Our audio CD guides you through how to handle this.
I’m not interested thank you! This is a common objection telesales and telemarketing personnel have to face on the phone. While it is tempting to bin the record or add it to your archive file, it is better to base your decision on the potential of the account in the medium term, not what Harry or Harriet says to you today.
Befriend the gatekeeper – it’s the only way ! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and this is a hot topic when I discuss telesales or telemarketing training with clients. However it is important to remember a few truths …
How to deal with – I’m happy with my current supplier. This is one of the most common objections you face in any form of selling. Read more here.
Having a range of quality questions to use when talking to prospects on the phone can be massively helpful and can get you further than perhaps your competitors will on the phone.
free advice and help with handling objections, overcoming objections plus sales techniques, dealing with objections, selling skills, sales skills
Telesales and telemarketing courses run in Birmingham, Milton Keynes, Cambridge, Peterborough, Leicester, Northampton, Lichfield, Solihull, Rugby, Coventry