Telephone skills training and call recording – Northampton

benchmarking customer service teams, benchmarking telesales teams, communication skills, telemarketing, telemarketing training, telephone techniques, telesales, telesales training, training programmes

Using your call recordings is a great way of developing some highly tailored training sessions for your customer service, telesales or telemarketing team. This has been featured in a few training programmes including one run recently in Northampton. Running the standard telephone skills excellence course followed by workshops based around real life calls is a powerful structure for training.

Customer Service Telesales & Telemarketing training

Appointment setting, Cold calling, communication skills, Complaint handling, customer handling, customer loyalty, Customer service management, Forthcoming courses, Internal sales, Overcoming objections, sales development training, Sales tips, Selling advice, telemarketing, Telemarketing management, telemarketing training, telephone techniques, telesales, telesales team management, Telesales tips, telesales training, training programmes

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

Customer Service masterclass 4th – 5th December 2018 – Northampton

communication skills, Complaint handling, customer handling, Customer retention, Customer Service excellence, Customer service management, customer services

Customer service masterclass – 4th & 5th December. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Customer Service masterclass 13th – 14th August 2018 – Leicester Northampton

communication skills, Complaint handling, customer handling, Customer retention, Customer Service excellence, Customer service management, customer services

Customer service masterclass – 13th & 14th August. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Customer Service masterclass 15th – 16th November 2016 – Leicester Northampton

communication skills, Complaint handling, customer handling, Customer retention, Customer Service excellence, Customer service management, customer services

Customer service masterclass – 15th & 16th November. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telephone skills masterclass 17th May 2016 – Leicester

communication skills, Customer acquisition, customer handling, Customer retention, Forthcoming courses, telemarketing training, telephone techniques, telesales, telesales training

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telephone skills masterclass 10th May 2016 – Birmingham

Appointment setting, communication skills, Customer acquisition, customer handling, customer loyalty, Customer retention, customer services, telephone techniques, telesales, telesales training, training programmes

Telephone skills masterclass – 1 day training course in Birmingham covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Telephone skills masterclass 4th May 2016 – Cambridge

Appointment setting, Cold calling, communication skills, Customer acquisition, customer handling, Forthcoming courses, telemarketing, telemarketing training, telephone techniques, telesales, telesales training, training programmes

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!