2 day Customer Service masterclass
2 day customer service masterclass course. Covering all the key behaviours that will help you build better and stronger and more profitable relationships with customers and clients.
2 day customer service masterclass course. Covering all the key behaviours that will help you build better and stronger and more profitable relationships with customers and clients.
The training world is certainly continuing to change. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the best way possible. It’s vital. More companies chasing less money means that you simply have to be better than the competition. You want to ensure…
Get your customer service team back up to speed with some refresher training. This can be in your office or you can opt for a blended programme including some short, sharp modules online. Get battle ready for 2021.
If classroom based training is your preferred option, we can run training for you again in-house. It seems this is more popular than online – which does have it’s limitations.
Is it time to get back to some classroom training? Businesses are adjusting to whatever their new reality is. For some, it seems that everyone is now back in the office. I have recently started work with a new client, who is back to business and keen to make up for the revenue shortfall incurred…
The training world is certainly changing. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the best way possible. It’s vital. More companies chasing less money means that you simply have to be better than the competition. You want to ensure that You…
Training has changed. To Market is still doing it but of course there are a few fundamental differences. It’s all online now. We’re running bespoke and in-house courses using Zoom Modules are shorter. We know that 1 – 1 1/2 hours is the maximum anyone can concentrate for It costs less than it did! There are a…
What is blended learning? The future is blended learning. Well, that’s certainly how To Market views the future of training. Both short-term and probably elements of it will remain for ever. It’s certainly the way To Market will structure many of our customer service and telephone sales training programmes in the future. Ultimately, it will result in better…
Customer Service training provided for UK based, French speaking customer service teams around the UK. Everyone is a human being wherever they’re based. So the highly interactive course works for anyone in a customer facing role whatever language they’re working in.
Using your call recordings is a great way of developing some highly tailored training sessions for your customer service, telesales or telemarketing team. This has been featured in a few training programmes including one run recently in Northampton. Running the standard telephone skills excellence course followed by workshops based around real life calls is a powerful structure for training.