Tips on delivering bad news from To Market. This topic is covered on the 2 day customer service course during the session on Language to influence. Our customer service courses are lively and interactive and feature a range of exercises : recordings, brain storming sessions and exercises working in pairs. Download a sample course schedule from our website to get more information.
Customer service training for your service desk is an important training topic at the moment. Increasing numbers of companies are talking to us about customer service training for their after sales team.