To Market offers a range of tailored in-house and open courses in telephone sales, telemarketing and customer service. These courses are run across the Midlands : Birmingham, Coventry, Leicester, Northampton, Peterborough. Plus courses for telephone team managers, supervisors and team leaders.
Ken Blanchard and Spencer Johnson’s book the One Minute Manager explains that training is imperative to grow your team and your company. Unsurprisingly we agree wholeheartedly. Organisations have no option other than to continually look to raise the bar to ensure they stay one step ahead of the competition.
Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010 with To Market. This is our last customer service training course for 2010. During 2 days you will learn all the key things you need to know to exceed customer expectations and delight your customer.
Customer Service masterclass – 28th & 29th September – Leicester,Northampton,Kettering,Coventry,Corby
Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire – ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.
Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.