3 people looking at laptop screen

Coaching – some new tools

New enhanced coaching for telephone based teams from To Market. Customer Service, Internal Sales, Telesales. Invest in some objective measuring of call quality. Can be carried out using a blend of onsite and offsite coaching.

telephone icon

How to make the most of call recordings

Using call recordings within your training programme is a great idea provided it is done objectively and not simply as a stick to beat people with. Training programmes are especially powerful where they feature real calls as the participants can identify with the calls personally. To Market can help to develop this training with you.

Have your customer service team independently audited

available benchmarking customer service teams, customer service team assessment, customer service training need analysis, customer service team healthcheck, customer service independent team assessment available in Northamptonshire,Leicester,Hemel Hempstead,Milton Keynes,Coventry, Birmingham, Peterborough, St Ives, Newmarket, Cambridge, Corby, Kettering, Wellingborough, Northampton