Hello April on blossom tree

New financial year April – Learning and development budgets

April marks the new financial year for many and the start of a new budget. The news on the economic front is positive at the moment, and so many organisations are looking to invest in the most expensive asset they have in the business – the people. This is one of my favourite quotes regarding…

Directing the conversation – the easy 2 stage process

Directing the conversation is an important skill on the telephone. You have only minutes to get the job done usually. You may be in a proactive role such as telephone selling or telemarketing. But you don’t want to do all the talking. I appreciate that many who try to sell over the phone ignore this.…