April new financial year, new budgets and the time & opportunity to invest in the most costly asset your business has – it’s people. Customer handling, selling, complaint handling, generation of new business are key components of success for any organisation. Our programmes are designed to fit whether you have a budget of £35 or £35,000. Invest in your team, and give them the springboard to help grown your business.
Understanding the fundamentals of communication – the do’s and dont’s of communication is key to building better customer relationships over the phone and face to face. So important we think that it’s the first module we run on To Market’s range of telesales and customer service courses.
Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & cutomer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!
Customer Service masterclass training – Leicester or Northampton – 29th – 30th June 2011. This telephone skills course covers all the things you need to know to build better, stronger, more productive customer relationships over the phone. This 2 day course is ideal for anyone who talks to customers on the telephone in a customer service…