Customers appreciate honesty

Customer Service disaster. Sometimes things go wrong. And often in clusters. Have a plan. Follow our checklist to make sure you cover the bases and respond to it professionally and proactively. My customer service disaster a few years ago taught me a few valuable lessons. Not least of which is that if you hold your hands up and apologise to your customer, it often helps diffuse the situation.

Customer Service masterclass 11th – 12th June 2014 – Leicester Northampton

Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & cutomer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Customer Service masterclass 29th – 30th June 2011 – Leicester / Northampton

Customer Service masterclass training – Leicester or Northampton – 29th – 30th June 2011. This telephone skills course covers all the things you need to know to build better, stronger, more productive customer relationships over the phone. This 2 day course is ideal for anyone who talks to customers on the telephone in a customer service…