Delivering a box by hand

Training to give your team some pep!

The training world is certainly continuing to change. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the best way possible. It’s vital. More companies chasing less money means that you simply have to be better than the competition. You want to ensure…

Delivering a box by hand

Training to give your team some pep!

The training world is certainly changing. But other aspects of your business aren’t. You still have customers – hopefully. And you still want to serve them in the best way possible. It’s vital. More companies chasing less money means that you simply have to be better than the competition. You want to ensure that You…

Questioning

Questioning – the most important communication skill?

Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries, complaints and enquiries. Knowing when to use open and when to use closed questions is a vital skill which will help you navigate your way through a conversation with a customer.

Directing the conversation – the easy 2 stage process

Directing the conversation is an important skill on the telephone. You have only minutes to get the job done usually. You may be in a proactive role such as telephone selling or telemarketing. But you don’t want to do all the talking. I appreciate that many who try to sell over the phone ignore this.…

Questioning – the most important of your communication skills?

Powerful questioning techniques are valuable in any telephone based role whether you’re proactive and making telesales, telemarketing or sales generation calls or whether you’re dealing with incoming queries, complaints and enquiries. Knowing when to use open and when to use closed questions is a vital skill which will help you navigate your way through a conversation with a customer.

Good customer service is easy – use your eyes and ears !

Training available from To Market on exceptional customer service plus customer service tips and advice on communication skills. Customer service training in Birmingham, Solihull, Leicestershire, Northamptonshire with tailored training in Kettering, Corby,Market Harborough,Leicester,Northampton,Cambridge,Newmarket,Nottingham and Milton Keynes