Customer Service masterclass 4th – 5th December 2018 – Northampton

Customer service masterclass – 4th & 5th December. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Customer Service masterclass 13th – 14th August 2018 – Leicester Northampton

Customer service masterclass – 13th & 14th August. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Customer Service masterclass 15th – 16th November 2016 – Leicester Northampton

Customer service masterclass – 15th & 16th November. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010

Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010 with To Market. This is our last customer service training course for 2010. During 2 days you will learn all the key things you need to know to exceed customer expectations and delight your customer.

Customer Service masterclass training – Leicester / Northampton – 24th – 25th August 2010

Customer Service training – Leicestershire – 24th – 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.