Tips on rapport building. This is a bit like tips on being a nice person. However building trust and integrity with your contacts is vital to build long-term sales relationships with them. And there are no easy solutions either.
Understanding the fundamentals of communication – the do’s and dont’s of communication is key to building better customer relationships over the phone and face to face. So important we think that it’s the first module we run on To Market’s range of telesales and customer service courses.