Building up your knowledge about the decision-making unit within your client accounts is important to help keep your competitors out. Otherwise you’re vulnerable if one day your key contact leaves. On a recent course we discussed some ideas to help you keep in with your customer accounts.
Sales training for accountants in London on a recent one day course. Focused on looking at sales as a process and aimed at helping teams of accountants understand how to run the process to get the most from it. How to conduct a meeting with a client, pre-meeting preparation, how to stand out and how to identify what the client is looking for are all topics we discussed in this lively training day.
It’s good your customer is moving on – here’s why. Your customer may be moving on, but you now have 2 opportunities It may seem a tragedy when your usual or regular contact moves on from your good regular client. Suddenly all your investment in that personal relationship, not forgetting all that sales volume is in…
Tips on rapport building. This is a bit like tips on being a nice person. However building trust and integrity with your contacts is vital to build long-term sales relationships with them. And there are no easy solutions either.