KEY ASPECTS OF CUSTOMER SERVICE 3 PACK (ALL 3 CD’S – buy 2, get one free)

£69.98

Category: SKU: CD678

Description

Customer Service is arguably the most important aspect of any business today. Without customers – you have no business. And market sectors are becoming more competitive as customers become more knowledgeable and demanding. This set of 3 CDs guides you through the top 10 key principles that the customer service professionals have identified as being most important !

So listen and pick up the key techniques that will help you stay in the top 10% within customer service. Remember the middle 80% don’t even get remembered !

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