KEY ASPECTS OF CUSTOMER SERVICE 2 (4 more areas to unlock the potential for good customer service)


CD contents
1 : Scene setting
2 : Focus on Focus
3 : How to deliver bad news
4 : You as negotiator
5 : The Customer is King
6 : What’s next

Category: SKU: VOL 1 NO 10 (CD 07)


Customer Service is arguably the most important aspect of any business today. Without customers – you have no business. And market sectors are becoming more competitive as customers become more knowledgeable and demanding. This set of 3 CDs guides you through the top 10 key principles that the customer service professionals have identified as being most important !

So listen and pick up the key techniques that will help you stay in the top 10% within customer service. Remember the middle 80% don’t even get remembered ! AND BUY ALL 3 AND THE THIRD ONE SAVES YOU 66% !

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