Some ideas on how to build your telesales – without spending big sums on a manager. A current hot topic in telesales and telemarketing management is the idea of hiring an interim telesales manager or someone for a fixed or variable term. It offers you great flexibility and could be just what you are looking for.
Instead of committing yourself to a fixed spend you can buy some quality management that can finish as soon as the job is done.
So how might they help you ? You can expect a good quality short-term contract telesales manager to help you in many areas managing your team. They should contribute ideas across a broad number of fronts.
Let’s look first at each person’s call pot. Also any effective team needs KPIs – key performance indicators. You probably know what each member of your team produces in terms of results but that is only 1 of the 4 key measures. Getting the team to produce more involves understanding how they achieve their results. They each have a results profile. Do you know what it is ?
It is also a good idea to have the phone team working to support your campaigns. These might be based around product lines you want to promote, or products and services that are more lucrative to you. How well integrated is the phone team currently with your marketing campaigns ? A good manager will help you set this up and provide you with ongoing monitoring.
Incentivising the team is key too. If they WANT to do well, they will. So you may want advice on levels of commission. Also understanding the balance between commission, bonuses and incentives is important. What do they each do, and how do they fit together ? A good quality top drawer telesales or telemarketing manager will be able to help you with this.
If you’re based in Leicester, Northampton, Market Harborough, Corby, Wellingborough, Kettering, Lutterworth, Cambridge, Daventry, Coventry, Rugby, Melton Mowbray, Uppingham, Oakham give us a call on 01858 461148 and we can discuss how you can achieve all these things by hiring a short term or interim telesales manager to run your team. They should be able to set up processes and management systems for you, which they then leave as their legacy !
originally posted 16th May 2009.