The easy thing about ‘teaching’ exceptional customer service standards is that all of us are customers in our every day lives when we’re not trying to deliver exceptional customer service.

So whenever you interact with a business, take a few seconds out afterwards to stop and consider how the experience made you feel and what the key things were that made you feel like that. Identifying these things will help you work out the key parts of good and bad customer service.

Then simply “do unto others as you would have them do unto you.” Easy really !!