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DTSTART;VALUE=DATE:20261005
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UID:3792-1791158400-1791331199@www.tomarket.co.uk
SUMMARY:2 day Customer Service masterclass
DESCRIPTION:2 day customer service masterclass. \nTo Market runs an interactive and dynamic 2 day course for customer service\, customer care\, contact centre and all personnel who deal with inbound customer service calls. \nThe fun and engaging course covers all the key things you need to know to build good relationships with the customers. Lots of work on communication skills including; \n\nListening – how good listening builds rapport\nQuestioning skills – how to use good questioning to steer the conversation\nDirecting the conversation – we’ll show you an easy 2 stage technique to stay in control\nExpression\, Energy & Emphasis – how the first 6 words tell you more than 40 things about someone.\n\nWe show you how to communicate in a way that makes people want to deal with you. How to build great rapport. We’ll point out the pitfalls\, and we’ll discuss our experiences and views on exceptional and awful customer service. \nWe show you how your listening skills don’t work in the way you think\, and how to build good rapport with some great questioning techniques. We also cover dealing with difficult customers\, and understanding the power of the human voice. \nThe fee is £499 +VAT per person\, with discounts available for multiple bookings. \nCustomer Service masterclass locations\nOur customer service masterclass is an open course and is suitable for you whether you’re in West or East Midlands including ; Northampton\, Leicester\, Derby\, Nottingham\, Milton Keynes\, Banbury\, Cambridge\, St. Ives\, Newmarket\, Birmingham\, Lichfield\, Solihull\, Coventry\, Daventry\, Corby\, Wellingborough\, Kettering\, Peterborough\, Leamington Spa\, Warwick\, Stratford\, Loughborough\, Rugby\, as well as wider parts of Leicestershire and Northamptonshire.
URL:https://www.tomarket.co.uk/event/customer-service-masterclass/
LOCATION:Leicester
CATEGORIES:Customer Service,Small Business Owners,Telephone Team Managers
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